What's the date on the video you are trying to watch?
If the date is
October 2007 to Present...
All video uses Flash player to play. Any computer, Mac or PC, should be able to play this without issue. If you haven't watched any other video on your computer, you may be asked to OK an "Adobe Flash Player" installer. This is normal, and is a function of Windows or OSX. This may take a moment to download, and once that is complete, the video should start right away.
If the video does not start, it's possible the Flash player did not install correctly. You can manually download it here:
http://www.adobe.com/downloads/?ogn=EN_US-gntray_dl_downloads
And click on Get Flash Player on the right side. Download and be sure to install this, restart your computer, and come back to our website, and you should see the video without issue.
Still have problems? See the bottom of the page for contact information.
If the date is
August 2005 to September 2007...
This video is Windows Media Format, and should work without issue on the PC, but Mac users may experience more problems. Please try the solutions below.
PC Users
Please ensure you have the newest Windows Media Player by clicking here to download from Microsoft. Once you've downloaded and installed the new Media Player, restart your computer, and come back to redappletv.org, and everything should be happy.
If you are still experiencing problems, be sure you have waited at least a minute for the video to load on the page.
Still can't see it? Email us and let us know. |
Mac Users
First off, be sure you are using the Safari or Firefox browser. If you are using anything else, please use Safari to view the video.
Now, if it still doesn't work, you will need to download the newest Windows Media Player from Microsoft. Click here to go to their site to download the Mac version.
Once you've downloaded the software, be sure to install it. We have had reports that our site does not work on the Mac, but it turns out that those people haven't actually installed the player. Our video WILL WORK once you have installed the player! (Once it's downloaded, check your desktop, or download folder. There's probably a new icon there that you will double click, and it should install) If you need further help installing software, consult a Mac professional.
Restart your computer once you've installed it, and come back to redappletv.org, and everything should be happy.
If you are still experiencing problems, be sure you have waited at least a minute for the video to load on the page.
Still can't see it? Email us and let us know. |
Still having problems?
If you still have problems, email us at redappletv@dmps.k12.ia us. Please include your name, operating system (Windows XP, Vista, 7, Mac OS Leopard, Snow Leopard, etc), your internet connection speed, and a description of your problem. We will try to help you via email! 99% of people shouldn't have any problems with our video, but please let us know if you do! We want to help! |
